転送コムよくある質問

My package should have arrived at Tenso.com, but it doesn't say so on my My Page.

Once a package arrives at Tenso.com, it goes through several processes, such as inspection and measurement, before being registered on your My Page.
For this reason, it will usually take around 1-2 business days for a package to show up on your My Page after it arrives at our warehouse.

If your package is not registered after two business days from its arrival, please inform us of the shipping company and your tracking number.

Please note that if your TS number is not printed on your package, if the item is prohibited from shipping or if you have selected Cash on Delivery as your payment method, it may take some time to get back to you.

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