転送コムよくある質問

My package should have arrived at Tenso.com, but it doesn't say so on my My Page.

Once a package arrives at Tenso.com, it goes through several processes, such as inspection and measurement, before being registered on your My Page.
For this reason, it will usually take around 1-2 business days for a package to show up on your My Page after it arrives at our warehouse.

If your package is not registered after 3 business days from its arrival, please inform us of the shipping company, the tracking number and the details of the items.

Please note that if your TS number or name on the package does not match with the ones  on your account., or if the item is prohibited from international shipping, it may take some time before we contact you.

Was this article helpful?

If you didn't find your answer in our FAQs, please feel free to contact us from the following button.