転送コムよくある質問

What is identity verification? What kind of process is required?

According to Japanese law, package forwarding companies like tenso.com that receive goods that other people purchase must now perform an identity and address verification check before we can send out items.

We have to make sure that you are who you say you are.This law was passed with the aim of combating money laundering and credit card fraud. The theory goes that if you have to verify all of your personal information, it will make it more difficult for criminals to get away with stealing items under a false identity.

The verification process consists in checking following information:
・Your name
・Your date of birth
・Your current address.

You can find more information by logging into your My Page.
However, you don't have to wait until identity verification is completed before purchasing items.
We can hold your items at our warehouse up to 60 days after arrival  no matter whether verification is completed or not.

Was this article helpful?

If you didn't find your answer in our FAQs, please feel free to contact us from the following button.