転送コムよくある質問

What do I do if the package arrives in a damaged state?

Please keep your entire package at its original situation.

We can help with filing up a report with Japan Post to claim for compensation. If you would like to do so, please provide us with the following information:
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1. Damage Report: Please take the entire package, including the broken items, to the local post office and file a Damage Report (CN24 Format).
  **For customers who live in United States, please file a damage report in format of "PS Form 2856".
2. Photos: Please send us detailed pictures of the damaged items and packaging (even not damaged).
3. Screen shot of order details from seller: Such as an order confirmation email, invoice, etc.
  **If your items are partly missing or damaged, please mark the items with circles.
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We will be able to help you file up a report with Japan Post after receiving these information.

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