転送コムよくある質問

What do I do if there are some items missing from my package?

Please measure the weight of your package at the post office, and report it.
If the item is damaged, please follow the steps below:

1. Preserve the damaged goods, the packaging, the box, and anything package related.
   (you may need them to apply for compensation)
2. Please take photos of both the item itself and the outside of the box. Please clearly show the damaged area(s) in the photo.
3. Please take the item, the photos and the invoice to your local post office.
4. Ask the post office to write you a damage report (CN24).
5. After obtaining a damage report, please attach the damage report and the photos to an e-mail and send it to Tenso.com customer support.
6. Using your documents, Tenso will request compensation from Japan Post.
7. Japan Post will compensate you for the item's declared value.

If you have any questions, please don't hesitate to contact customer support.

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