転送コムよくある質問

The total weight of my package has exceeded the expected sum of weights before consolidation.

The total weight, that you will see at the point of applying for Package Consolidation Service, is just an estimation. Therefore, there is a possibility that the final weight may differ from the estimate like following situations.

*To pack some items which are in different shapes, using a larger carton is required.
(e.g. Rod-shaped and square-shaped items)

*The items come in envelops or bags, using a carton for consolidation is required.

If the total shipping cost of a consolidated package is higher than the sum of costs of individual shipping, and the increase of the total weight is more than 1kg, please contact our customer support service. We can check the conditions of your package.

 

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