Based on The Act on Prevention of Transfer of Criminal Proceeds in Japan, forwarding companies need to provide for verification of client identity. The law is to prevent money laundering and credit card fraud.

The following items are required for identity verification.

- Name
- Date of birth
- Current address

Required documents are as follows.

<1> Proof of identity with name and date of birth

- Identity card issued by government, financial institutions, educational affiliates
- Driver's license
- Passport
- Insurance card

<2> Proof of current address with name

- Driver's license
- Passport
- Bank/credit card statement
- Utility bill
- Mobile phone bill
- Rental lease agreement

*Invalid documents

✖ Business card
✖ Personal letters
✖ Shipping label
✖ Screenshot of order details

*NOTICE*
- The name and address you registered at tenso.com should match the uploaded documents completely
- You can submit one document if your current address is listed on the proof of identity
- Non-English documents are applicable to verification as long as they are issued by government, financial institutions, educational affiliates
--------------------------------------------------------------------------------

Please upload valid documents by clicking "Proof of Identity Submission Page" on My page.