How do I return prohibited items to Amazon?
When returning items to Amazon, please go through Amazon's return procedure and send us either the Return Label or Return Code they give you.
Amazon Returns Center address:
https://www.amazon.co.jp/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp?fg=1&language=en_US
(Please inquire directly to Amazon for more information on how to return items)
Once you have sent the return label or return code, we will give you a quote for the domestic shipping fee. You will be able to pay the fee from the "Optional Services" section of your My Page.
**Cautions about returning your package**
To make an invoice for into shipping, we open an outer box/bag and check the category and number of contents included. However, if your item is sent from a sender only within its original box and a shipping label, we have to open it as well. In that case, the inspection may conflict with senders’ regulations about returning. Therefore, please check it before you apply for returning.
Please note that tenso.com does not take any responsibility for any inconvenience in returning and refund that may be caused by our inspection.
Amazon Returns Center address:
https://www.amazon.co.jp/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp?fg=1&language=en_US
(Please inquire directly to Amazon for more information on how to return items)
Once you have sent the return label or return code, we will give you a quote for the domestic shipping fee. You will be able to pay the fee from the "Optional Services" section of your My Page.
**Cautions about returning your package**
To make an invoice for into shipping, we open an outer box/bag and check the category and number of contents included. However, if your item is sent from a sender only within its original box and a shipping label, we have to open it as well. In that case, the inspection may conflict with senders’ regulations about returning. Therefore, please check it before you apply for returning.
Please note that tenso.com does not take any responsibility for any inconvenience in returning and refund that may be caused by our inspection.