tenso.com FAQ
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Membership
- How do I terminate my tenso.com account? How do I delete my personal information?
- Do I have to register to use tenso.com?
- Upon registering my credit card, will I be charged with a deposit?
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Identity Verification
- What is identity verification? What kind of documents are required?
- Am I only able to send packages to the address I submitted for identity verification?
- Can I have packages shipped to me without verifying my identity?
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Shopping
- What kind of item is prohibited for international shipping?
- I forgot to include "tenso.com" in the address. Will the package still be delivered?
- Can you ship items, such as postal items, other than parcels from online shopping sites?
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Arrival of Orders and Packages
- My package should have arrived at Tenso.com, but it doesn't say so on my My Page.
- How long will you hold my packages?
- Can you ship items, such as postal items, other than parcels from online shopping sites?
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International Shipment
- Are there any discounts?
- Is it possible to ship items domestically, within Japan?
- What is the maximum total price of a package that tenso can ship?
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Receiving Packages
- Package sent by Japan Post hasn't arrived.
- My post office will not issue me a damage report.
- Which shipping carrier will deliver my package after the package arriving in my country?
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Shipping Methods
- What are your shipping methods?
- What should I do if the value of the items in my package exceeds 200,000 JPY?
- I would like to receive my package from a Family Mart. How do I arrange this?
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Package Consolidation Service
- What is the fee for Package Consolidation?
- Why the packages are not consolidated into one after I applied for consolidation?
- How long does it take to process my consolidation application?
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Coupon and Campaign
- Are there any discounts?
- Do coupons have to be used within a certain period of time?
- Where can I find the current coupon on my tenso account?