※Since it is necessary to check on the information for declaration, it takes 3-4 business days after the payment day to finish the shipping process.

After your package is shipped out from tenso warehouse, the estimated shipping time is 7-12 days.

【tenso Air Delivery Taiwan-Home delivery】
Please enter your “tenso package number” in the following link to check on the delivery status.
https://track.hangyang.com.tw/index.html

【tenso Air Delivery Taiwan-Family Mart Pickup】
Please enter your “tenso package number” in the following link to check on the delivery status.
https://fmec.famiport.com.tw/FP_Entrance/QueryBox
※Regarding the “訂單成立” status, it means your package has not arrived at FamilyMart’s Taiwan warehouse yet. Please keep tracking your package and wait for the update.

If there is no update for quite a period, please check the following possible reasons.
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(1) You have not clicked “申報相符” in your EZ Way app so the customs clearance cannot be completed.
　→ Please click on “申報相符” as soon as possible, and then contact us.
(2) Your registered information on EZ Way app is changed before you receive your package.
　→ Please send us a screenshot of your EZ Way app that shows your name and phone number.
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Please do not hesitate to contact tenso.com customer service if you have any questions or concerns.