※The package will be shipped from our warehouse 3~4 business days after the payment date.

Please enter your tracking number in the following link to check the delivery status.
https://www.ecmsglobal-jp.com/faq

※After your package arrives in your local country/region, it will be shipped by the local courier. If necessary, the local courier will contact the recipient. If you have any questions or concerns for your package, please check with ECMS customer service for more information.

If your problem cannot be resolved after you contact ECMS customer service, please send the following information to tenso.com customer service.
1.
・Date you contacted them:
・Name of the person in charge:
・The question you asked and ECMS’s answer: (please be detailed)
2.
Order details from the shop with price and quantity listed