Frequently Asked Questions|Can I use non-English letters for the consignee on the international shipping label?[tenso com]

tenso.com FAQ

- Membership
- Identity Verification
- Shopping
- Arrival of Orders and Packages
- International Shipment
- Receiving Packages
- Shipping Methods
- Package Consolidation Service
- Coupon and Campaign
- Others

More about International Shipment

Can I use non-English letters for the consignee on the international shipping label?

International shipping label can only be written in English letters.
Thus, please enter consignee and shipping address in English properly.

How to change my shipping address?

I cannot receive packages at my current address, so I need to change it. How do I do this?

Can I arrange 置き配(Unattended Delivery) on amazon?

As I am currently in Japan, can I come to the Tenso warehouse to pick up my package in person?

How do I send multiple packages to different addresses?

If you didn't find your answer in our FAQs, please feel free to contact us from the following button.

Inquiry