What is the maximum total price of a package that tenso can ship?
Maximum coverage of EMS insurance is 2,000,000 JPY.
Once the package is damaged or missing, the amount of compensation is limited to 2,000,000 JPY even if the declared value is more than 2,000,000 JPY.
In addition, once the declared value exceeds 200,000 JPY, Customs Clearance Fee (2,800 JPY) in Japan will be imposed additionally and processing times takes one week approximately.
Related FAQ What should I do if the value of the items in my package exceeds 200,000 JPY?
Once the package is damaged or missing, the amount of compensation is limited to 2,000,000 JPY even if the declared value is more than 2,000,000 JPY.
In addition, once the declared value exceeds 200,000 JPY, Customs Clearance Fee (2,800 JPY) in Japan will be imposed additionally and processing times takes one week approximately.
Related FAQ What should I do if the value of the items in my package exceeds 200,000 JPY?