Below are the common reasons.

(1) Product weights displayed on the shopping website might not include the outer packaging. However, total weight displayed on tenso My page includes the outer packaging and packing materials. Therefore, the actual weight at tenso.com might be heavier than the one displayed on the shopping website.

(2) In some cases, retailers may send a single order in separate shipments. The quantity that tenso.com register is based on the amount of the physical package instead of the order. Keep in mind the package might not be registered to your account at the same time even if they are from the same order.

If you still have any question about the package weight, please contact tenso.com customer service for assistance.