Frequently Asked Questions|I cannot tell the contents of my package just from the registered information on my MyPage.[tenso com]

tenso.com FAQ

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- Arrival of Orders and Packages
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More about Arrival of Orders and Packages

I cannot tell the contents of my package just from the registered information on my MyPage.

We can send a copy of the invoice or photos of contents for your reference.
Please do not make the payment and contact tenso customer service for assistance.

What kind of item name could be rejected by logistics company easily?

A package on my MyPage is registered as "0 yen".

What should I do if I want to change the description of my package?

The package on my MyPage is different from the package I ordered.

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I cannot tell the contents of my package just from the registered information on my MyPage.

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