How do I return my items to online stores?
Please request authorization to the sender before returning packages. After return request is approved, forward the return information to us.
We'll send you a domestic shipping billing and you can find it on My Page-Optional Services.
**Cautions about returning your package**
After packages arriving at the warehouse, it is necessary for us to open packages to check the quantity of items and prohibited items contained or not.
We also need to open the product box if we are not able to confirm the item in the package. As the inspection might conflict with return policy in some shops, please check with the sender before requesting a return. tenso.com should not be liable to the return policy for any act during inspection.
We'll send you a domestic shipping billing and you can find it on My Page-Optional Services.
**Cautions about returning your package**
After packages arriving at the warehouse, it is necessary for us to open packages to check the quantity of items and prohibited items contained or not.
We also need to open the product box if we are not able to confirm the item in the package. As the inspection might conflict with return policy in some shops, please check with the sender before requesting a return. tenso.com should not be liable to the return policy for any act during inspection.